Intelina VoiceAI voice agents + customer CRM
Give every inbound phone line a speech-to-speech agent that knows the caller, answers from your own knowledge base, and takes real actions in your systems mid-call — with the customer records, transcripts and call history kept in one place.
- 0:04CallerHi, I want to check my claim status.
- 0:09AgentHi Mike — your claim CLM-4821 is approved.
- 0:21CallerCan you file a new one for $500?
- 0:29AgentDone — claim CLM-4822 is filed. I've texted you the reference.
Everything Voice does out of the box.
Intelina Voice replaces IVR trees and tier-1 phone queues. These are the parts that do the replacing.
Real-time speech-to-speech
Caller audio goes straight into a speech model that speaks back — no relay of transcribe, think, then read aloud, so turn-taking and interruptions feel like a phone call, not a bot.
The agent knows who called
Before the first word, the caller's phone number is resolved against your customer records and the name, plan, balance and policy are already in the agent's context.
Grounded in your documents
Upload PDFs, DOCX or TXT. They're chunked, embedded and indexed per organisation, then retrieved as the caller asks domain questions — with strict tenant isolation and no cross-tenant fallback.
Tools you define, not us
Describe a tool in the dashboard — an HTTP webhook into your CRM, a customer lookup, an escalation, an end-of-call action — and the agent can call it. No redeploy, live within about a minute.
Credentials stay encrypted
Bearer tokens and API keys for your systems are stored per organisation, encrypted at rest with Fernet. Only the secret's name ever appears in an admin response.
Actions run exactly once
Mutating tool calls are deduplicated by conversation, so a retried claim or payment replays the original result instead of firing twice.
Customer records built in
Import your customer base by CSV — name, phone, email, plan, balance, policy and any custom fields — and every call is matched against it automatically.
Every call, fully auditable
Duration, status, full transcript, detected intents, actions executed, the exact prompt used and the recording — logged per call, scoped to your organisation.
Post-call follow-through
Queued actions run after the call ends and the caller gets an SMS confirmation, so nothing depends on the agent finishing a sentence.
What happens when the phone rings
- 01
Call arrives
The telephony provider posts the dialled number to the orchestrator, which resolves it to your organisation.
- 02
Context assembled
Agent persona, the caller's customer record and the relevant knowledge chunks are fetched in parallel and composed into one prompt.
- 03
Agent connects
The speech model opens with your persona, voice and the caller's real data already loaded.
- 04
Conversation runs
Audio is bridged both ways while transcripts are scanned for actionable intent.
- 05
Actions execute
A detected intent dispatches your tool, and the result is folded back into the agent's context.
- 06
Call closes
Remaining actions run, the transcript and recording are logged, and the caller receives an SMS confirmation.
The screens your team actually works in.
Not a feature list — this is how the product is laid out once you log in.
Agent Studio
Shape how the agent sounds and behaves.
- Persona prompt
- Voice selection
- Tone presets
- Greeting message
- Knowledge grounding toggle
Numbers & Routing
Map a phone line to an agent.
- Telephony number mapping
- Per-number labels
- Automatic provisioning
Agent Tools
Let the agent act in your systems.
- HTTP webhook actions
- Customer lookup
- Escalate to human
- End conversation
- Structured input schemas
Customers
The CRM the agent reads from.
- CSV import
- Plan, balance, policy fields
- Custom metadata
- Phone-number matching
Knowledge
What the agent is allowed to know.
- Document upload
- Automatic indexing
- Retrieval testing
- Per-org isolation
Call Logs
What actually happened on the line.
- Transcripts
- Detected intents
- Executed actions
- Recordings
- Prompt used
Billing & Team
Run it as a business.
- Credit plans
- Cost calculator
- Usage tracking
- Team roles
- Organisation settings
Where it earns its keep.
Teams that get the most out of Intelina Voice usually look like this.
- Inbound support lines drowning in tier-1 calls
- Claims, policy and order status enquiries
- Appointment booking and rescheduling
- After-hours coverage without a night shift
Intelina Desk handles ai chat + ticketing tool on the same platform layer — the knowledge you upload here is reusable there.
Explore Intelina Desk