Industry Solution — Telecommunications
Resolve 80%+ of Tech Support Without Escalation
Deploy AI-powered troubleshooting for connectivity issues, billing questions, and service activation across every channel.
80%+
Target Self-Resolution
70%+
Escalation Reduction
25K+ calls/day
Scale Capacity
The Escalation Spiral
- Basic troubleshooting requires agent transfer
- Long wait times for tier-2 support
- Repetitive diagnostic questions
- No automated service restoration
Caller
IVR
Dead End
The Solution
Guided troubleshooting that actually fixes things
01
Diagnoses in conversation
The agent runs through diagnostic steps naturally, adapting to the customer's answers in real time.
02
Restores service automatically
Triggers line resets, re-provisioning, and config pushes — resolving issues without a technician.
03
Handles billing & activation
Explains charges, processes plan changes, and activates services in the same call.
04
Escalates only when needed
Hard faults go to tier-2 with the full diagnostic trail, so customers never repeat themselves.
What the agent handles
- Connectivity & device troubleshooting
- Automated service restoration
- Billing explanations & plan changes
- New service & SIM activation
Projected Outcomes
What success looks like
80%+
Resolved on first contact
No transfer, no tier-2 queue.
70%+
Fewer escalations
Only genuine hard faults reach a human.
25K+
Calls per day
Scales across outages and demand spikes.