Deploy AI-powered troubleshooting for connectivity issues, billing questions, and service activation across every channel.
Guided troubleshooting and automated service restoration on the line, escalating only genuine hard faults.
Account chat handling billing explanations and plan changes, with the diagnostic trail attached when tier-2 takes over.
Figures on this page are planning targets and typical volume distributions for the sector, not measured results from a named customer. We size them against your own numbers during the demo.
Before deciding what to automate, it helps to see what people are actually contacting you about — and which module is the right home for each slice.
TodayScripted questions, then a transfer
TodayLong chat with tier-1
TodaySales queue, often abandoned
TodayManual, multi-step
TodayVolume spike floods the queue
TodayReached only after repeating everything
The agent runs through diagnostic steps naturally, adapting to the customer's answers in real time.
Triggers line resets, re-provisioning, and config pushes — resolving issues without a technician.
Explains charges, processes plan changes, and activates services in the same call.
Hard faults go to tier-2 with the full diagnostic trail, so customers never repeat themselves.
Not capabilities in the abstract — the specific flows, in order, with the primitives each one relies on.
Phone · AI voice agents + customer CRM
TriggerCaller reports a connectivity problem
TriggerDiagnostics point at something remotely fixable
TriggerA hard fault the remote steps cannot clear
Web chat · AI chat + ticketing tool
TriggerCustomer questions a charge in the app
TriggerCustomer wants to upgrade, downgrade or add a line
TriggerA regional outage drives a contact spike
Every connection is something you register in the dashboard — no bespoke integration work on our side.
Registered data endpoint over HTTPS
HTTP webhook tool with idempotency keys
Data endpoint with a field whitelist
Customer import for voice, session endpoint for chat
Escalation into your queues with the diagnostic trail attached
The limits that matter in this sector, enforced by configuration rather than by prompt wording.
Service status is read live. If the endpoint fails, the agent says it cannot confirm rather than reassuring the customer.
Provisioning and reset actions are deduplicated per conversation, so a repeated request does not bounce the line twice.
Plan changes with a commitment attached can be routed through the approval queue before they take effect.
Every step, result and action is written to the call log so tier-2 and any dispute have the same trail.
Read-only first, writes behind approvals, then widened once the record justifies it. No big-bang cutover.
Register the network status endpoint and connect subscriber identity for both channels.
Launch guided troubleshooting and billing explanations with no write actions enabled.
Turn on line resets and re-provisioning behind approvals, with idempotency on every submit.
Define exactly which fault classes go to tier-2 and confirm the diagnostic trail arrives intact.
Use the gaps report to document the faults the AI could not resolve, then re-test those paths.
Each target maps to something the product already reports, so nobody has to build a spreadsheet to find out whether it worked.
| Metric | Typically today | Target | Reported by |
|---|---|---|---|
| Resolved on first contact | Basic issues still transfer | 80%+ | Escalation rate against contact volume |
| Escalations to tier-2 | High, including avoidable ones | 70% fewer | Escalation events by fault class |
| Repeated diagnostic questions | Asked again after every transfer | None — the trail travels | Transcript review on escalated calls |
| Outage-day contact handling | Queue floods | Answered at volume | Calls per hour and first-response time |
No transfer, no tier-2 queue.
Only genuine hard faults reach a human.
Scales across outages and demand spikes.
Most outages and billing questions get fixed in the first call — before a human is ever needed.
It can act, if you register the action. Line resets and re-provisioning run as tools you define in the dashboard, and the agent confirms the outcome on the same call. What it cannot do is anything you have not registered.