Industry Solution — Insurance
Reduce Claims Inquiry Time from 8 min to <1 min
Automate claims status lookups and policy questions with real-time integration across your policy and claims systems.
75%+
Target Automation
90%+
Time Reduction
8K+ calls/day
Scale Capacity
The Claims Inquiry Backlog
- Manual lookup across multiple systems
- 8-minute average handling time
- Frustrated customers waiting for updates
- Agent context-switching overhead
Caller
IVR
Dead End
The Solution
One agent across every claims system
01
Unifies fragmented systems
The agent queries policy, claims, and billing systems together — no manual context-switching.
02
Gives instant claim status
Policyholders hear exactly where their claim stands, what's needed next, and expected timelines.
03
Guides first notice of loss
Walks customers through filing a claim step by step and captures the details accurately.
04
Escalates complex cases
Nuanced or high-value claims route to an adjuster with the full conversation and policy context.
What the agent handles
- Claim status & next-step guidance
- Policy coverage & premium questions
- First notice of loss (FNOL) intake
- Document & evidence submission help
Projected Outcomes
What success looks like
<1 min
Average inquiry time
Down from an 8-minute manual lookup.
75%+
Inquiries automated
Status and policy questions handled instantly.
8K+
Calls per day
Scales to peak claim periods without backlog.