Industry Solution — Healthcare
Automate 80%+ of Patient Support Calls
Replace legacy IVR with a real-time AI voice agent for appointment scheduling, prescription refills, and routine inquiries — across phone, web, and mobile.
80%+
Potential Automation
60%+
Faster Resolution
10K+ calls/day
Scale Capacity
The Legacy IVR Bottleneck
- Rigid IVR trees with 8+ menu layers
- High agent dependency for basic queries
- 3–5 minute hold times during peak hours
- No contextual memory across calls
Caller
IVR
Dead End
The Solution
A patient-aware agent that resolves, not routes
01
Understands natural speech
Patients simply say what they need — no menus, no keypresses. The agent grasps intent and context in real time.
02
Grounded in your systems
Answers are drawn live from your scheduling, EHR, and pharmacy systems, so every response is accurate and current.
03
Takes real action
Books, reschedules, and confirms appointments or refills mid-conversation — then sends an SMS summary.
04
Escalates with full context
When a human is needed, the agent hands off with the complete conversation history — no repeating.
What the agent handles
- Appointment scheduling & reminders
- Prescription refill requests
- Insurance & coverage questions
- Clinic hours, directions & triage routing
Projected Outcomes
What success looks like
80%+
Calls fully automated
Routine requests resolved without an agent.
<1 min
Average resolution
Down from 3–5 minute hold-and-transfer cycles.
24/7
Always available
After-hours and weekend coverage with no extra staffing.