Handle order tracking, returns, and delivery inquiries without hiring a single seasonal agent — the same agent answers from phone, web, and your mobile app.
Order tracking, returns and delivery changes on the phone through peak season without seasonal hiring.
Storefront widget answering 'where is my order' from your OMS in real time, opening a ticket only for exceptions.
Figures on this page are planning targets and typical volume distributions for the sector, not measured results from a named customer. We size them against your own numbers during the demo.
Before deciding what to automate, it helps to see what people are actually contacting you about — and which module is the right home for each slice.
TodayAgent copies a tracking number
TodayMulti-step manual process
TodayPhone queue during peak
TodayPre-sale chat, often unanswered
TodayCart abandoned before anyone replies
TodayBuried in a shared inbox
Volume spikes are absorbed automatically — no recruiting, onboarding, or overtime during peak season.
Connected to your OMS and carriers, the agent gives live tracking, ETAs, and delivery updates.
Initiates returns, issues labels, and triggers refunds in the conversation — consistent every time.
The same agent and context answer whether a shopper calls, chats on the site, or taps in the app.
Not capabilities in the abstract — the specific flows, in order, with the primitives each one relies on.
Phone · AI voice agents + customer CRM
TriggerCaller asks where their order is
TriggerCaller wants to return or exchange an item
TriggerTen times the normal call volume in a holiday week
Web chat · AI chat + ticketing tool
TriggerSigned-in shopper opens the widget
TriggerQuestion about returns windows or eligibility
TriggerDamage, dispute, or a request for a person
Every connection is something you register in the dashboard — no bespoke integration work on our side.
Registered data endpoint plus an HTTP webhook tool for writes
Data endpoint with a field whitelist on the response
HTTP webhook tool with idempotency on submit
One widget script tag, themed to your brand
Ticketing workspace with per-team routing
The limits that matter in this sector, enforced by configuration rather than by prompt wording.
Dates come from a live tool call. If the call fails, the agent says so rather than estimating.
A retried refund replays the original result instead of issuing a second one.
Every project's queries, caches and vector searches are scoped, so one tenant's surge cannot reach another's data.
Discretionary refunds and credits can be held for a supervisor rather than granted by the AI.
Read-only first, writes behind approvals, then widened once the record justifies it. No big-bang cutover.
One script tag on the storefront, themed to your colours and logo. No rebuild, no SDK.
Register the order and tracking endpoints, whitelist the fields, and test each one against a sample user.
Upload returns, shipping and promo documents so answers are quoted rather than improvised.
Map a number, import customer records, and turn on the order-status and returns tools for voice.
Load-test ahead of the season, set queue routing and SLA thresholds, and decide which actions stay behind approvals.
Each target maps to something the product already reports, so nobody has to build a spreadsheet to find out whether it worked.
| Metric | Typically today | Target | Reported by |
|---|---|---|---|
| Self-service resolution | Most contacts reach an agent | 90%+ of order enquiries | Ticket volume by category and escalation rate |
| Seasonal hires needed | A cohort every peak | None | Contacts handled per human agent |
| First response time at peak | Degrades with volume | Flat regardless of volume | Project analytics, first-response metric |
| Repeat contacts per order | Multiple 'where is it' checks | One, or none | Tickets grouped by order reference |
Holiday surges absorbed with zero new hires.
Most inquiries resolved without an agent.
Capacity scales on demand, not on headcount.
Black-Friday-scale volume, answered instantly and consistently — without a hiring scramble.
Chat is same-day: a script tag, a knowledge upload, and one registered order endpoint. Voice takes longer because a number has to be mapped and customer records imported — plan a short onboarding rather than a project.